On arrival, we had no room allocated to us and had to wait 3 hours for a room, even though the hotel was only a quarter full. When we finally got a room, it was damp and musty and next to a building site. Bed bugs and cockroaches in the room. Diarrhoea seemed to run through the hotel. Food was not very warm and did not look appetising. Showers were cold most of the time. There were quite a few prostitutes in the hotel, and according to the staff, " If they looked presentable, then they would put a wrist band on them " Surely this is not what is expected of a so called 5 star hotel.
The so called state of the art gym was a joke. Half of the equipment was broken or unsafe to use. Our room was very nice and well equiped the bed was huge,and comfy the bathroom was very clean and had a basket of toiletries laid out next to the twin sinks.
The maid service was always very good whether we left a tip or not, we left a tip every other day or so ,the towels were changed daily and the fridge was stocked at the same time. K n M Manchester,UK. My husband and I were on our "honeymoon". From the time we arrived we were treated poorly.
Nobody seemed to want to acknowledge you Most of the staff could not even speak English. Their restaurants you had to make a reservation for, were a joke. You ordered your entree, but had to go to the buffet table to get the remainder of your meal.
Both the red and white wines comes from a plastic jug! No even close to drinkable. I could go on, but the bottom line is The hotel in general is spotless throughout with beautiful gardens. The food is nice, sometimes not boiling hot but there was plenty to choose from.
