I have stayed at this hotel a number of times over the past three years on diving trips to Hurghada both solo and with my partner. And we do know that the hotel rooms are tired and that the bathrooms need a bit of tlc. This time though they surpassed themselves. I booked in for a two week stay in September. On arrival at 11 pm my booked pool view room was actually a room on the other side of the hotel overlooking waste ground.
Nor had any food been kept for me even though I was booked in for dinner it is usual in Egypt for the hotels to plate up a snack for late arrivals who miss dinner. On requesting towels a surly and annoyed member of staff brought me two small hand towels. I had to request that he brought me proper sized bath towels so I could shower. Next morning, it took three increasingly insistent requests and an hour and a half wait before a toilet roll was brought from the cupboard twenty metres along the corridor from my room.
Later in the morning the lady on the front desk Later in the morning the lady on the front desk was apologetic and moved me to the room next door which she said was nicer. True - it did have towels and toilet roll but after a day the hot water in the bathroom stopped and there was a flood along the outside corridor from the ceiling but no sign of anyone doing repairs or cleaning it up.
When I complained about the lack of hot water again I was moved to another 'nicer' room. Yes, it had hot water. Yes, they said they knew the hot water in my second room had stopped working - but obviously didn't think to tell me or try to fix the problem. So in the space of two or three days I had occupied three different rooms having unpacked and had to move my belongings. A couple of days later, I fancied a swim in the pool, but it was very murky and green looking. I mentioned this and it was agreed that it needed to be cleaned!
The next morning after someone clearly put some chlorine in the pool the whole of the bottom was covered in green algae which was being sucked up with the pool cleaning apparatus. I was then told that the reason the pool was dirty was because Egyptians had been swimming in it. Not that I saw any green Egyptians. Or green anyone. Swimming or otherwise.
